Forward thinking organisations have moved on from the 'why' diversity and inclusion matters to the 'how' they can make it happen.

Creating great experiences for all parties involved with your organisation can be the difference between success or failure.

Whether it is staff to deliver or customers to buy products or services, the lifeblood of any organisation is people. Truly great experiences, are inclusive. Empathy and understanding of the differing needs and perspectives of the people involved is essential. This needs to be backed up with intentional action to meet those needs. Using The Diversily Toolkit for experience design provides a structured framework to intentionally design great experiences that meet diverse needs. Inclusion doesn't mean losing sight of your target audience or necessarily making huge additional investments. It is about making informed choices and avoiding unintentional exclusion.
Different faces

We need to embed 'Inclusive Thinking' into everyone's world, every day.

This course and The Diversily Toolkit will explain why and show you how.

There is so much that can be done to create more diversity in the workplace, to better serve diverse audiences and to create inclusive environments where we can all thrive together. Diversity & inclusion is good for business, good for individuals and good for society. However to be impactful, meaningful and effective it needs to build into every day practice and not an isolated or sideline consideration.

Who is this course for?

This course is for individuals who want to be part of our collaborative movement to increase workplace diversity and inclusion. It is for people who want to create experiences and products that work for more people, more of the time. For example...

  • An Innovator, Marketeer, Manager or Designer who wants to maximise the value of what they offer by ensuring they have thought about the diverse needs of the people they serve.

  • A Leader, Manager or HR practitioner who wants to embed diversity and inclusion into the culture of their organisation to enable everyone to thrive and achieve more together.

  • An event organiser who wants to attract diverse participation at their events and create better audience experiences.

Why take this course?

This course will introduce you to Inclusive Experience Design and the Diversily Toolkit. It will help you understand why inclusive thinking is so important and how you can use The Diversily Toolkit to:

  • Drive meaningful change that will make your organisation a better place to work, increase performance and improve the value it offers.

  • Gain insights that will improve decision making, remove blind spots and avoid unintended consequences.

  • Develop your 'inclusive thinking' skills enabling you to make a positive contribution that really makes a difference.

  • Save on expensive consultancy fees by running your own self guided workshops using The Diversily Toolkit.


“The Change Canvas and the Inclusive Design toolkit are excellent tools to determine where you are as a team or organisation want to go in terms of Diversity and Inclusion. They also help you to determine how and make sure you get the commitment to do it. I highly recommend them!”

Ingemar Mikander, Product Owner & Chair of Cultural Diversity employee network at ING Belgium

“I'm impressed with how practical this is! It provides clarity on how to have D&I conversations and tailor them to employees vs leaders vs the organization as a whole. I have read and reviewed a significant amount of material about diversity and inclusion, and The Diversily Toolkit is impressively concise. It provides practical guidelines, examples, talking points, reminders, etc. on how to design a better workplace. This Toolkit addresses how to specifically reflect, review, plan and act instead of just writing in abstract.”

Mary Brannen, Consultant

“I urge any leaders who want to understand the culture of their organisation, to better drive change to take a look at The Change Canvas. It lets your organisation reflect, celebrate the good and build a plan for the future. It is a much needed, very useful, hugely flexible tool for everyone!”

Kevin Johnson, Expert Lead, Innovation at ING

“The Change Canvas is a great tool for getting teams to focus on their vision, and the actions and steps they need to take to get there.”

Laura Stebbing, CEO accelerateHER

“The Change Canvas was an absolutely invaluable tool in opening conversations about diversity in the workplace.”

Tessa Ratuszynska, Content Scout, Limina Immersive

“As an executive of a D&I culture change facilitation organization, I am extremely impressed with the Diversily Toolkit for Inclusive Experience Design and can't wait to utilize it in my community!”

Donald Wood, Executive Director, Just Communities of Arkansas

What is included?

This course provides everything you need to learn about Inclusive Experience Design, why it is important, how the process works and to be able to download the Diversily Toolkit to start making a positive difference in your organisation.

  • 1

    Chapter 1 - Introducing Inclusive Experience Design

    • Course Overview

    • Introducing Inclusive Experience Design

    • Let's recap with a short quiz

  • 2

    Chapter 2 - The Diversily Toolkit

    • Introducing The Diversily Toolkit

    • The Change Canvas

    • Introducing The Change Canvas Course

    • The People Map

    • The Viewpoints Canvas

    • The Inclusive Lenses

    • Solidify your understanding of The Diversily Toolkit by answering the following questions

  • 3

    Chapter 3 - The Inclusive Experience Design Process

    • The Inclusive Experience Design Process

    • Using The Process

  • 4

    Chapter 4 - Examples of Inclusive Experience Design in Action

    • Pick your experience

    • Inclusive Events: An Example of Inclusive Experience Design in Action

    • Inclusive Recruitment: An Example of Inclusive Experience Design in Action

    • What other examples would you like to see?

  • 5

    Chapter 5 - Quick Wins

    • Quick Wins

    • Reflect on what else you could do

  • 6

    Chapter 6 - Download the Templates

    • Now It's Your Turn

    • The Inclusive Experience Design PDF Template Downloads

  • 7

    Chapter 7 - Getting Started & Feedback

    • Getting Started

    • Start thinking about how you'll be able to leverage the Inclusive Experience Design Process in your organisation

    • Please help us spread the word

    • Before you go, please share some feedback

Save Time & Get Better Results

Once you have completed the free Inclusive Experience Design course, get in touch to take advantage of our expertise with additional support services such as:

  • Personalised coaching and email support to adapt the approach to suit your unique needs.

  • Facilitation support and a handy facilitator Workshop Planning Guide.

  • Insightful facilitator prompts to ask pertinent questions to provoke deeper discovery and learning.

  • Hundreds of examples of inclusive industry best practice covering leadership, culture, employee experience, eco system, products & services and recruitment.

  • Ready to share introduction for workshop participants.

  • Downloadable content and more template formats.

There is no substitute for tailored, expert advice

We can help you accelerate your progress, learn from others and find the path that is just right for your organisation.

Inclusion is for Everyone

We created The Diversily Toolkit to help you take inclusive action, so that together we can make the world a better place for more people.

All too often Diversity and Inclusion remain a sideline conversation for a limited number of people. The Inclusive Experience Design process helps you systematically and intentionally build inclusion into your everyday practices. Using The Diversily Toolkit will help you to develop 'Inclusive Thinking' as an important skill that will help you become a better leader and have more impact.